Since appointments are reserved for you, The Clean Esthetics requires 48 hours notice for all cancellations/rescheduled appointments. If you cancel/reschedule your appointment within the 48 hour time-frame, there will be a 50% charge of the scheduled service. If you cancel/reschedule within 24 hours of your appointment, there will be a 100% charge of the scheduled service. Tinting and sugaring appointments will have a 5 minute grace period. Lash lift, brow lamination and facial appointments will have a 10-15 minute grace period, depending on the length of the service.
Arriving any later than the grace period for services may result in either a service modification or inability to complete any service - Both will still result in 100% of the original service fee.
While our goal at The Clean Esthetics is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. If you have received a skincare consultation or treatment from us, we welcome your slightly used product as a return if you had an adverse reaction within 7 days of purchase. You may choose another product or get a full refund in the form of credit. However, if you have not received a treatment or consultation from Dakota at The Clean Esthetics prior to purchasing a product, we cannot accept any returns (used or unused).
Children are not allowed in the treatment room during your own services; however, we do allow clients under the age of 18 to enjoy spa and sugaring services under the following guidelines:
- Clients under 18 must have a parent/guardian present to sign a waiver and that parent/guardian must stay on the premises throughout the service.
- It is the parent/guardians responsibility to monitor the child's behavior.
- We do not allow children under the age of 13 to receive services.
The Clean Esthetics prides itself of professionalism and we request the same from our clients. If at any point there is any inappropriate language, behavior or sexual advances/suggestions, it will result in the immediate termination of present and future appointments, as well as events hosted/co-hosted by The Clean Esthetics L.L.C. and can result in legal action or prosecution.
Have a question or concern? We're here to help! Contact us by phone or email and we'll get back to you as soon as possible.